01209 860 269
Speak to someone from Truro Portable Buildings to find out how to look after your timber building so that it lasts. Call
01209 860 269
Frequently Asked Questions
How can I order with your company?
You can place an order online by using our online order form, or simply call us on 01209 860 269 and our friendly staff will take your order over the telephone and answer any questions you may have. You may even send an order over by fax on 01209 860 020, or post an order to: Longdowns Ind Est, Longdowns, Nr Penryn, Cornwall, TR10 9NA. Alternatively, email us at email@example.com or even come in to our showroom and office in Longdowns.
Do you have a show room?
Yes we do. And, we have one of the biggest showrooms in Cornwall. We have about 50 different models on display, ranging from sheds, summerhouses, workshops, garages, studios, offices, greenhouses, dog kennels, playhouses, chicken houses, aviary’s, log stores, gazebos, corner units, potting sheds and much much more. Come and see for yourself.
I have no access to transport to get to your showroom?
If this is the case we can send you a detailed colour brochure of our full range of sheds and greenhouses, with up-to-date prices, and if required, we can even provide you with written quotations. Simply give one of our members of staff a call on 01209 860 269. We will be more than happy to help you.
What are the main areas you cover?
We opperate throughout Cornwall covering: Penzance, Helston, Camborne, Redruth, Penryn, Falmouth, Truro, Newquay, St Austell, Padstow, Wadebridge and Bodmin.
How can I pay?
You can pay for your order up front or pay upon delivery if ordering a standard range. On bespoke buildings we require a deposit of 25% up front with the order, you can pay by card over the telephone or even in person. We accept Mastercard, Visa, Switch, Solo, Delta or Maestro (at no extra charge). We also accept cheques which need to be made payable to Truro Portable Buildings Ltd. You can also pay by cash.
Will VAT be added onto the prices?
No. VAT is already included in the prices shown.
Can I track my order?
If you would like to have an update regarding your order, you can contact a member of staff by phone or by email and we can let you know what stage your order is at.
Is delivery included?
The prices of our buildings include delivery in the local area, including the following postcodes: TR27, TR26, TR19, TR18, TR17, TR20, TR16, TR15, TR14, TR13, TR12, TR11, TR10, TR9, TR8, TR6, TR5, TR4, TR3, TR2, TR1, PL13, PL14, PL15, PL22, PL23, PL24, PL25, PL26, PL27, PL28, PL29, PL30, PL31, PL32, PL33, PL34, and PL35.
How long does delivery take?
All our buildings are delivered via our own delivery vehicles. The expected delivery of standard ranges is normally 2 - 4 weeks even if installation has been requested. Any bespoke buildings can generally take a bit longer, normally 4 - 5 weeks. If any of our products are needed sooner than these delivery times please contact us to discuss. We do try to give you as much notice as possible regarding delivery, usually via telephone and generally with a week notice.
What time will our delivery arrive?
We only deliver week days Monday – Friday, excluding bank holidays. Deliveries can take place between the hours of 8:30am - 4:00pm. We can not provide specific times unfortunately but we will do our best to confirm a morning or afternoon delivery in the early hours on the day of delivery. However, delays are occasionally inevitable due to unforeseen factors beyond our control and therefore, the reason we cannot guarantee delivery times.
What are your opening hours?
Monday - Friday 8:00 - 4:30
Saturday 9:00 - 3:00
Out of hours you are still welcome to have a look around our show room, where all buildings have price lists inside and there will be brochures available to take away with you.
What if I am not in when delivery takes place?
If you are not available when delivery is planned and there is a safe place to leave the product please discuss this with a member of staff to see if they feel the items will be secure and to discuss detailed instructions of your supply or fitting requirements, if you are not available, we will be able to rearrange for a different day that would be more convenient.
How are the buildings delivered?
All our garden buildings are supplied in panels and loaded/unloaded by hand. We need to know how far your site is from the point where we will park our vehicle and if there are any tight corners or turns, as well as how many steps/staircases there may be. As the buildings are delivered in panels, we will need clear headroom. Any gateway or paths should be at least 750mm wide. Assembly on site can generally take about half a day to a day, depending on the size of the building.
Can the building be delivered to a different address?
Yes, a building can be delivered to a different address when placing the order. Please make sure you state the exact delivery and invoice address required.
How large will the truck delivering the building be?
Your garden building will be delivered either on a 3.5 tonne ford transit or a 7.5 tonne flatbed. If you feel these vehicles may cause access problems, please advise at point of order.
Is there any helpline if I get stuck with assembly?
Yes there is a fully trained team on hand to assist you with any questions, or queries that you may have. Call our team on 01209 860 269 or email: firstname.lastname@example.org. We are open 6 days a week, Monday-Friday 8:00-4:30, Saturday 9:00-3:00.
Are the sizes shown Internal or External?
All the buildings sizes shown are approximate external sizes, plus roof overhangs. If these sizes are not suitable, please contact us to discuss a custom made order.
Is everything supplied that is needed to construct the building?
Yes all parts, i.e. screws, nails, felt and step by step assembly instructions to follow.
How many people does it take to erect a building?
We recommend at least two people.
What tools are needed to assemble a building?
In general we recommend you have a hammer, screwdrivers, a drill, stanley knife, spanner, step ladder and sealant and gun.
Are all the doors and windows fitted and glazed?
Yes, all the buildings are supplied with doors and windows already hung and the windows and summerhouse doors are glazed with horticulture glass. Playhouses are glazed with perspex sheeting.
Can Truro Portable Buildings erect my garden building for me?
Yes, we do provide an installation service providing a solid level base has been provided and there is clear working space. All buildings will require a base of some sort. A level site is required for buildings with floors. This can be in form of a block, concrete or tarmac base. If the site has a small slope of less than 50mm, we will supply 3 x 2 tanalised timber bearers to help level the area with the use of packing where necessary. Buildings without floors, like garages and greenhouses, will be bolted down. These buildings require a level concrete pad sized exactly to our base dimensions so the shiplap cladding will overlap the side of the base, while the bottom rail of the wall is bolted into the concrete.
Without the correct base, buildings may be very difficult to assemble and in many cases lead to future deterioration of the product, such as doors dropping out and becoming difficult to open or close. A poor base may even cause water leakage.
Are the buildings made from wood from well managed forests?
Yes. The wood we use comes from sustainable sources and we can provide a chain of custody certificate if required.
What after care is needed?
Timber is a natural product which is subject to environmental conditions, i.e. movement, colour variation, shrinkage, warping and splits. It is therefore strongly advised that you treat your building before or after you construct it, and periodically after that in order to maintain and prolong its beauty and life. If left untreated, it will deteriorate. A sprite base wood preservative is recommended to use, good examples are: Ronseal and Cupniol. You should also make sure there is no overhanging tree or hedge growth near the building. You should also check and replace any damaged felt; it is essential that you act upon this without delay.
How do you assemble your timber buildings?
Apex and Pent Style Assembly Instructions:
- All buildings must be erected onto a firm, flat, level base!
- Position bearers at each end of the floor with equal spaces between. Ensure that they are all firm, flat, parallel and at the same level
- Lay the floor panel in position and check again that it is level
- Remove the protection blocks from the bottom of all walls. Do not remove the blocks from the top of the gable tops
- Place Back Wall in position on the floor
- Put up the Gable End and bolt to the Back Wall using the pre-drilled pilot holes
- Place the second Side Panel in position and bolt as before
- Place the Door Gable end in position and bolt in position
- Tighten all bolts
- Place Roof Panels into position
- Secure the roof to the main frame using the purlin hooks
- Fix the walls to the floor with nails or screws
- Fix felt to the roof ensuring that there is sufficient overhang at the ends; this can be trimmed after fixing the fascia boards
- Fix Fascia Boards
- Put sealant in corners and fix corner fillets
- Treat the building with a sprit base wood preservative
Buildings larger than 10 x 8 will be supplied with king posts and Truss, or 'A' Frame. Detach the King Post from the Truss if necessary and bolt in centre of the building using coach screws.